Does NovusPraxis charge per seat or round up seats?
No. NovusPraxis is flat-priced per tier, not per-seat. Each plan includes a generous user allowance for a single monthly price, so there's no per-head meter to round up and no minimum-seat floor. You add people up to your plan's limit at no extra cost — you pay more only when you choose to move up a tier.
Per-seat tools often round purchases up to a seat block or enforce a minimum-seat floor — a pattern users repeatedly flag in Capterra and Trustpilot reviews.
Are viewers and guests free, and do they ever become paid seats?
Yes — viewers are free forever, and a viewer is never silently turned into a billable user. Anyone with the Viewer role reads boards, reports and comments without counting toward your plan's user allowance. Promoting a viewer to an editing member is always an explicit choice you make in the membership settings, never automatic.
Quiet guest-to-paid reclassification after a policy change is one of the most-cited billing complaints across G2 and Capterra.
Can a feature I rely on move to a higher plan after I adopt it?
No. A feature that ships on your plan stays on your plan. New tiers may add capabilities above you, but we never reclaim a shipped feature from a lower tier or move it behind a higher-priced plan after you've come to depend on it. What you signed up with is what you keep.
Mid-contract tier shuffles — features moving behind a paywall, base prices stepping up — are a recurring theme in PM-tool reviews from 2024–2026.
How does NovusPraxis charge for AI features?
By actual use — never per seat. If and when we ship AI, you pay per event or per token for what you actually run, not a workspace-wide surcharge multiplied across every seat regardless of who uses it. People who never touch AI never pay for it.
Workspace-wide AI add-ons that bill every seat whether or not they use AI became a flashpoint across the category in 2025–2026.
How hard is it to cancel NovusPraxis?
As easy as signing up. Cancellation is symmetric with onboarding: one click to confirm, no survey wall before the button works, and no undismissable "you're leaving" banner nagging you until renewal. You keep access until the period ends, then fall back to Free with your data intact and exportable.
Daily, undismissable cancellation-warning banners and forced exit surveys are documented dark patterns reported on Trustpilot.
Will my automations get throttled mid-month to push an upgrade?
No. Automation runs are either part of a quota that's stated clearly upfront or simply unmetered — and we never silently throttle them mid-billing-cycle to pressure a tier upgrade. Your recurring tasks and scheduled work behave the same on day 28 as they do on day 1.
Automation caps that customers hit mid-month — stopping work until the next cycle — are a frequent complaint across review sites.
Why we put this in writing
Every one of these promises costs us short-term revenue versus competitors who break them. That cost is the point. A meaningful slice of teams are actively shopping for a project-management tool precisely because their current one weaponized one of these patterns against them — and we can only earn that trust by committing, in advance and in writing, never to do the same.
So these six commitments live in our internal decision records, not just our marketing. Reversing any of them requires an explicit, publicly superseding decision — never a quiet change to a pricing page.